Privacy Policy

1. Introduction

Your privacy is critically important to us. This Privacy Policy explains how we collect, uses, and protect your personal data when you visit our website or use our services. It also outlines your rights under applicable laws, including the General Data Protection Regulation (GDPR).

By using our website or services, you agree to the terms of this Privacy Policy.

2. Data We Collect

We collect personal data to provide and improve our services. The types of data we may collect include:

2.1. Data You Provide Directly

  • Contact Information: Name, email address, phone number, and business details when you contact us or fill out forms.
  • Payment Details: Billing and payment information when you purchase services.
  • Content Information: Any files or details shared with us as part of your project.

2.2. Automatically Collected Data

When you visit our website, we may collect:

  • IP Address
  • Browser Type and Version
  • Device Information
  • Cookies and Tracking Data (see Section 6 for details).

2.3. Sensitive Data

We do not intentionally collect sensitive personal data unless explicitly necessary and with your consent.

3. How We Use Your Data

We use your data to:

  1. Provide virtual assistant services such as General Administrative Tasks, Graphic Design, and Web Creation.
  2. Communicate with you about your inquiries or projects.
  3. Process payments and manage billing.
  4. Improve and optimize the functionality of our website.
  5. Comply with legal obligations or resolve disputes.
  6. Send updates, promotional offers, or newsletters (with your explicit consent).

4. Legal Basis for Processing Data (GDPR)

We process your personal data based on the following grounds:

  • Consent: When you provide your information voluntarily (e.g., hiring our service).
  • Contractual Necessity: To fulfill agreements or provide services requested by you.
  • Legal Obligations: To comply with applicable laws.
  • Legitimate Interest: To enhance our services and business operations.

5. How We Store and Secure Your Data

Your data is stored securely using industry-standard measures.

  • Data Storage: Personal data is stored on secure servers.
  • Retention Period: We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
  • Security Measures: We implement encryption, secure access protocols, and regular monitoring to prevent unauthorized access.

6. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze website traffic.

  • Essential Cookies: Necessary for the website to function.
  • Analytical Cookies: Help us understand user behavior to improve our services.
  • Your Choices: You can disable cookies through your browser settings, though some features of our site may not work properly.

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. However, we may share it with:

  • Service Providers: Third parties assisting with hosting, payment processing, or email communication.
  • Legal Authorities: If required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger or sale of our business.

8. Your Rights (GDPR)

As a data subject, you have the following rights under the GDPR:

  1. Right to Access: Request a copy of the personal data we hold about you.
  2. Right to Rectification: Request corrections to inaccurate data.
  3. Right to Erasure (“Right to Be Forgotten”): Request deletion of your data under certain circumstances.
  4. Right to Restrict Processing: Request limited processing of your data.
  5. Right to Data Portability: Receive your data in a structured format.
  6. Right to Object: Object to processing based on legitimate interests.
  7. Right to Withdraw Consent: Withdraw consent for data processing at any time.
  8. Right to Lodge a Complaint: File a complaint with your local data protection authority.

To exercise these rights, contact us at anaandarizky@gmail.com.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before engaging with them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

For questions or concerns about this Privacy Policy or data handling practices, contact us at:

Email: anaandarizky@gmail.com

Last Updated: December 3rd, 2024